Return Policy

Return policy – ​​Scandic Wellness

We want you to be completely satisfied with your purchase at Scandic Wellness . If for any reason you are not satisfied with your order, we offer an easy return process to ensure you get the best experience.

Return conditions:

  1. Right of withdrawal: You have the right to cancel your purchase within 14 days from the date you received your order. If you wish to return your item, please contact us within this period to notify us of your return.

  2. The product must be unused: In order for us to accept your return, the product must be in the same condition as when you received it. It must not have been used, washed or damaged and must be returned in its original packaging.

  3. Excluded products: Health products, underwear and products that are sealed for health reasons cannot be returned if the seal is broken.

  4. Customer Responsibility: The customer is responsible for return shipping unless the product is defective or faulty. Return shipping is paid by the buyer, and we recommend that you use a trackable shipping service to ensure your return reaches us.

  5. Refund: Once we have received and approved your return, we will process your refund. The refund will be made to the original payment method, and may take up to 10 business days to process depending on your bank or payment method.

Here's how to make a return:

  1. Contact us: Send an email to our customer service at scandicwellness.store@outlook.com and provide your order number and a brief description of why you want to return the product.

  2. Follow our instructions: We will send you a return label and further instructions on how to proceed with your return.

  3. Return the product: Pack the product properly and send it to us according to the instructions you received from our customer service.

Defective or incorrect products:

If you receive a defective or incorrect item, please contact us as soon as possible. We will replace or refund the defective product at no additional cost to you.

Contact: If you have any questions about our return policy or need help making a return, please do not hesitate to contact our customer service at scandicwellness.store@outlook.com . We will be happy to help you!